Refund policy

At Mywish Pret, we want you to be happy with your purchase. If you need to return an item, please review the policy below to ensure your return meets our requirements.

1. 5-Day Return Policy

We offer a 5-day return period, which means you have 5 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be in the same condition in which you received it
Be unworn and unused
Have all original tags attached
Be returned in its original packaging
Include your receipt or other valid proof of purchase

Return Policy at a Glance

Return window: 5 days from delivery
Return shipping: £5.00 flat rate
Restocking fee: None

2. How to Request a Return

To start a return, please log in to your Sufaid Posh account using the same email address you used to place your order.

If you already have an account:

Click My Account or the account icon in the website header.
Log in using the email address associated with your order.
Go to the Orders section.
Select the order you wish to return.
Follow the instructions to submit your return request.

If you do not have an account:

You can create an account using the same email address used to place your order. You will receive a one-time password (OTP) by email to complete the login process.

Account Login: [Insert your account login link here]

Once your return request has been reviewed and accepted, we will provide you with a return shipping label and instructions explaining where and how to send your package.

Please do not send an item back without first submitting a return request. Unauthorized returns may not be accepted.

3. Return Shipping

For approved returns, a £5.00 flat-rate return shipping fee will apply.

There is no restocking fee.

The return shipping fee may be deducted from your refund where applicable.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is:

Damaged
Defective
Incorrect
Missing parts or accessories

please contact us as soon as possible so that we can review the issue and determine the appropriate solution.

To help us resolve the issue quickly, please include your order number and clear photographs of the item and any damage or defect.

Email: mywishpret123@gmail.com

5. Non-Returnable Items

Certain products may not be eligible for return, including:

Perishable goods, such as food, flowers, or plants
Custom-made or personalized products
Special-order products
Personal care and beauty products
Hazardous materials
Flammable liquids
Gases

Sale items and gift cards are also non-returnable, unless otherwise required by applicable law.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

6. Exchanges

We do not process direct exchanges.

If you would like a different size, color, style, or product, the quickest option is to:

Request a return for your original item.
Send the item back once your return is approved.
Place a new order for the item you would like.

This helps ensure that your preferred item is available when you are ready to purchase it.

7. European Union — 14-Day Right of Withdrawal

If your order is being shipped to a country within the European Union, you may have a legal right to cancel your order within 14 days of receiving your goods, without providing a reason, subject to applicable law and any legal exceptions.

Where applicable, the goods should be returned in appropriate condition, including being unworn or unused where required, with original tags and packaging.

This statutory right is separate from our standard 5-day return policy and does not limit any mandatory consumer rights provided by applicable law.

8. Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds are generally processed within 10 business days after approval.
Your bank or payment provider may require additional time to process and post the refund to your account.
Any applicable return shipping fee may be deducted from the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:

mywishpret123@gmail.com